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servicing & maintenance

are you already an nrg panel customer?

If you’re an existing NRG Panel customer seeking aftersales support for your installation, kindly click the button below to reach our aftersales department.

If you’re not currently an NRG Panel customer but are interested in heat pump servicing, repairs, breakdown assistance, please reach out to us using the contact form, full list of our services are outlined below.

Here are just some of the advantages of servicing your heat pump system
  • Preserves Product Warranty.: Regular servicing ensures adherence to manufacturer requirements, safeguarding your product warranty and protecting your investment.
  • Reduce Risk of Breakdown: Scheduled maintenance identifies and resolves potential issues before they escalate, minimising unexpected breakdowns and costly repairs.
  • Prolonged Lifespan: Proper care and maintenance help to keep your heat pump operating efficiently, extending its lifespan and maximising its value over time.
  • Comfort and Reliability: By keeping your heat pump in optimal condition, servicing ensures consistent performance, providing you with reliable heating whenever you need it.
  • Energy Optimisation: Servicing not only involves maintenance but also includes valuable advice on selecting the right electricity tariff and optimising the running hours cycle of your heat pump, helping you to save energy and reduce costs in the long run.
house with a daikin air to water heat pump
servicing faq’s

Regular servicing is crucial to maintain the efficiency and performance of your heat pump. Over time, dust, debris, and wear can affect its operation, leading to decreased efficiency and potential breakdowns. Servicing helps identify and address issues early, ensuring your heat pump operates optimally, reduces the risk of costly repairs, and extends its lifespan.

The frequency of servicing depends on various factors such as the manufacturer’s recommendations, usage patterns, and environmental conditions. Typically, it’s advisable to service your heat pump at least once a year to ensure optimal performance. However, in high-usage or harsh environments, more frequent servicing may be necessary to maintain efficiency and reliability.

The duration of a heat pump service depends on factors like the system’s size, complexity, and condition, it may vary based on specific requirements and any issues encountered during inspection.

Signs that your heat pump may require servicing include reduced heating or cooling efficiency, strange noises, unusual odours, and frequent cycling on and off. If you notice any of these symptoms, it’s advisable to schedule a service appointment promptly.

happy family using heat pumps - mobile

Our engineers have undergone comprehensive training courses directly from manufacturers, equipping them with in-depth knowledge of specific heat pump models and systems. By completing manufacturer maintenance and fault-finding courses, our team stays updated on the latest technologies and best practices, enabling efficient diagnosis and resolution of issues, ultimately ensuring the optimal performance of your heat pump.


Rest assured, our team includes F-Gas certified engineers who adhere to strict regulations and standards in handling fluorinated gases, ensuring the safety and environmental sustainability of our operations. F-Gas certification demonstrates our commitment to professionalism and compliance, giving you peace of mind knowing that your heat pump system is in capable and responsible hands.


Our team comprises of highly skilled engineers with Fetac Level 6 heat pump qualifications, ensuring expertise in the installation, maintenance, and repair of heat pump systems. With rigorous training and practical experience, our engineers are equipped to handle a wide range of heat pump technologies and configurations, providing reliable and efficient service to our customers.


Our SEAI registration assures compliance with stringent energy efficiency standards. By choosing us, you gain access to SEAI grants and incentives. We offer expertise in delivering high-quality, eco-friendly heat pump installations. Trust our SEAI registration for reliable and efficient heat pump solutions.

iso accredited

We are ISO-accredited and boast certifications in quality management, health and safety management, and environmental management from the International Standards Organisation (ISO). With these accreditations, ensure the highest standards of quality, safety, and environmental responsibility in every aspect of our heat pump installations and services.

highly rated

We take pride in our stellar reputation, reflected in the glowing reviews and ratings from satisfied customers on Trustpilot and Google. Our commitment to excellence, reliability, and customer satisfaction is evident in the positive feedback we receive, solidifying our position as a trusted provider of heat pump services.